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Frequently Asked Questions
Frequently Asked Questions
🔹 About CLA
Q1: What makes CLA Insurance the right choice for your insurance needs?
Q1: What makes CLA Insurance the right choice for your insurance needs?
A: CLA Insurance is a trusted and well-established insurance provider backed by a solid foundation and long-standing expertise in the local market.
To ensure the highest level of security and reliability, we are proudly reinsured by top-rated international reinsurers—because your peace of mind deserves nothing less.
Our dedicated and professional team is committed to offering personalized and efficient service every step of the way. With a comprehensive range of products and conveniently located branches throughout the country, we place our clients at the core of every decision and service we offer.
Q2: How can I get in touch with CLA Insurance?
Q2: How can I get in touch with CLA Insurance?
A: You can reach us easily through several convenient channels. Call us directly at +961 1 608 555, you can also reach us via WhatsApp at +961 1 608 400 for quick assistance, send an email, or use the Get in Touch form available on this website. Our team is always ready to assist you and respond to your inquiries promptly.
Q3: What types of insurance products and services does CLA Insurance offer?
Q3: What types of insurance products and services does CLA Insurance offer?
A: At CLA Insurance, we provide a comprehensive portfolio of insurance solutions to meet both personal and business needs. Our offerings include life, medical, motor, property, and travel insurance, in addition to specialized coverage such as engineering, cash in transit, cash in safe, professional liability, and more.
🔹 General Insurance Questions
Q1: What is a premium?
Q1: What is a premium?
A: A premium is the amount you pay periodically to keep your insurance policy active.
Q2: What is a deductible?
Q2: What is a deductible?
A: A deductible is the amount you must pay out of pocket before your insurance starts covering the costs.
Q3: Can I cancel my insurance policy at any time?
Q3: Can I cancel my insurance policy at any time?
A: Yes, but cancellation policies may vary depending on the product and number of claims occurred. Contact our support team for help.
🔹 Claims Questions
Q1: How do I file a claim?
Q1: How do I file a claim?
A: Visit our “Claims Declaration” page and fill out the online form. You will receive a confirmation email once submitted.
Q2: What documents are needed for a claim?
Q2: What documents are needed for a claim?
A: Typically, a claim form, policy document, ID, and relevant proof (e.g., accident report, medical bills, etc.).
Q3: How long does it take to process a claim?
Q3: How long does it take to process a claim?
A: Claims are usually processed within 5–10 business days depending on the complexity.
Q4: How will I be updated on the status of my claim?
Q4: How will I be updated on the status of my claim?
A: You can contact our claims assistance team, and you may also receive email updates.
🔹 Policy & Coverage
Q1: How do I know what’s covered under my policy?
Q1: How do I know what’s covered under my policy?
A: Your policy document includes full coverage details. You can also contact our team for clarification.
Q2: Can I upgrade or change my insurance coverage?
Q2: Can I upgrade or change my insurance coverage?
A: Yes, you can request changes at any time. We’ll review your request and send an updated policy proposal.
Q3: What happens if I miss a premium payment?
Q3: What happens if I miss a premium payment?
A: A grace period is usually allowed. If the payment is not received within this period, the policy may lapse.
🔹 Quotations & Buying
Q1: Can I get an insurance quote online?
Q1: Can I get an insurance quote online?
A: Yes, you can get an instant quote on our “Get a Quote” page.
Q2: Is there a cost to get a quotation?
Q2: Is there a cost to get a quotation?
A: No, all our quotes are free and non-binding.
Q3: How long is a quotation valid?
Q3: How long is a quotation valid?
A: Most quotes are valid for 15–30 days. Please refer to the specific product’s quote for details.
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